Shipping Update: 7th October 2023
This year we have faced significant challenges in managing the costs of shipping our products to our customers. Many of our products are considered large or bulky pieces and are subject to increasing fees as they are deemed to be “oversized” by freight providers. In recent weeks, freight providers have further increased their manual handling and oversized fees for the transportation of larger items, which is added to the base shipping cost. As a small Fair Trade business, we’re unable to absorb these expenses in full and after recalculating our freight costs we have reluctantly decided to moderately increase our shipping fees to some regions in Australia.
We understand that any price increase is never easy, and we want to assure you that we have carefully considered this decision. We are committed to keeping these adjustments as reasonable as possible and choose not to pass on the full cost of shipping to our customers, while ensuring the sustainability of our business operations. Our priority remains to provide you with the highest quality products while ensuring the long-term future of our business, especially for the artisans who we have supported for almost 20 years. We appreciate your understanding.
How much will my order cost to send?
Rates apply (a different rate applies depending on the size of the delivery and delivery location) for online retail purchases within Australia.
Orders are delivered within Australia via Australia Post, Couriers Please, Border Express, Startrack Express and Aramex.
Do you ship internationally?
Yes, we ship internationally to many countries. Shipping costs are based on the size and weight of your order and geographical locations. The Dharma Door is not responsible for duties/taxes and customs requirements related to the order in the recipient's country.
For returns, please see the below section on returns.
Europe & United Kingdom
If you are located in the UK or Europe, please contact The Dharma Door Europe.
How long will it take to despatch and deliver my order?
Your order will be despatched from our third-party warehouse in Sydney. We aim to despatch all available stock within 48 hours on business days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Public holidays and busy shopping periods such as Black Friday/pre-Christmas may affect despatch and delivery times. Once your order has been dispatched, you will receive email confirmation.
Items may be occasionally temporarily out-of-stock or back ordered. Any delivery delay will be communicated to you at such a time as we are notified from our producers. Should any other unforeseen delay occur, we will make every effort to notify you in advance of delivery.
Does The Dharma Door deliver to Post Office Boxes?
Yes however some of our larger wall hangings, lighting and rugs can only be sent via a courier service who will not deliver to PO boxes and require a physical address for delivery. If you require clarification, please contact us.
Does The Dharma Door deliver to multiple addresses?
We ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Can I change my shipping address after my order has been dispatched?
We are unable to redirect orders once your items have been dispatched, however we can change your address before your order has been dispatched.
Can I add items to an existing order?
Be quick and we'll do our best to help you. We work with a third-party warehouse in Sydney and our ability to add items will depend on whether your initial order has been packed.
What if I require my order urgently?
Please make a note when you place your order, or contact us within an hour if you require your order urgently, and we will endeavour to prioritise it.
Can I return a product?
Please note that we strictly do not accept returns for a change of mind. We guarantee the products you purchase from The Dharma Door will be of high quality and will reach you in good condition. If you receive damaged or faulty goods, please contact us, with a photo of the product and details of the fault, within 48 hrs. Where the item is determined to be damaged or faulty, The Dharma Door will cover the costs of postage, otherwise shipping and handling charges are non-refundable. Please also see below FAQ regarding faulty goods.
Please note a minor variation in colour/product dimensions from those listed on the Dharma Door website is normal for handmade pieces. It does not constitute a fault and does not warrant a return. Please allow a margin when making a decision for your space.
We strictly do not offer returns/refunds on any sale or discounted items across the Dharma Door range.
In the event of an international order not being received we will credit for the product cost or send a replacement item. Shipping/handling charges are not included in the credit.
Do I have to return my items in their original packaging?
Yes. Items should be returned in their original packaging to make sure they are protected in transit. Any tracking details must be emailed to The Dharma Door at the time of dispatch. We are not responsible for any returns that are lost in transit.
What method should I use for returns?
We recommend that items are returned to us via courier to make sure they are protected and insured during transit. However, you may return the goods by any secure means, and we request that you contact us at email@example.com in relation to such returns. Please note that we may not accept liability for goods that are not returned via courier.
What happens if I return my item late?
Items should be returned within 14 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of The Dharma Door. Please contact us
How will I be refunded?
Your refund will either be credited to the original purchaser's credit card, or be returned to your Paypal account. We will exclude the cost of return (with the exception of faulty items); we deduct this to cover the cost of return delivery. Please note, due to the varying processing times of individual issuers, card refunds may take up to 10 days to appear in your account.
How do you classify faulty goods?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault becomes apparent within 2 weeks of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same product, subject to availability. Please refer to our Care Instructions for the best way to look after your product.
Please note some variation in colour/product dimensions from those listed on the Dharma Door website is normal for handmade pieces and does not constitute a fault. Please allow a margin when making a decision for your space.