Shipping & Returns

How much will my order cost to send?
For all online retail purchases, we offer free shipping on all orders within Australia over $150, and a flat rate of $7.00 for orders within Australia under $150. Retail orders are delivered within Australia via Australia Post (with tracking) or Startrack Express. International delivery costs are a flat-rate of $50 for online shoppers. These rates do not apply to wholesale or trade orders.

Delivery costs for wholesale and trade orders are calculated according to the size and weight of your order. This charge will be included in your invoice.

Europe & United Kingdom
If you are located in the UK or Europe, please contact The Dharma Door Europe.

How long will it take to despatch and deliver my order?
Your order will be despatched from our third-party warehouse in Sydney. We aim to despatch all available stock within 48 hours on business days via Australia Post. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Public holidays and busy shopping periods such as pre Christmas may affect despatch and delivery times. Once your order has been dispatched, you will receive email confirmation.

Please note
Items may be occasionally temporarily out-of-stock or back ordered. In this case you will be notified and provided with an approximate shipment date. Any delivery delay will be communicated to you at such a time as we are notified from our producers. Should any other unforeseen delay occur, we will make every effort to notify you in advance of delivery.

Does The Dharma Door deliver to Post Office Boxes?
Yes.

Does The Dharma Door deliver to multiple addresses?
We ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Can I change my shipping address after my order has been despatched?
We are unable to redirect orders once your items have been dispatched, however we can change your address before your order has been dispatched.

Can I add items to an existing order?
Be quick and we'll do our best to help you. We work with a third-party warehouse in Sydney and our ability to add items will depend on whether your initial order has been packed.

What if I require my order urgently?
Please make a note when you place your order, or contact us within 12 hours if you require your order urgently, and we will endeavour to prioritise it.

Can I return a product?
We guarantee the products you purchase from The Dharma Door will be of high quality and will reach you in good condition. If you receive damaged or faulty goods, please contact us, with a photo of the product and details of the fault. Where the item is determined to be damaged or faulty, The Dharma Door will cover the costs of postage. Please note that we do not accepts returns for a change of mind.

Do I have to return my items in their original packaging?
Ideally, yes. Items should be returned in their original packaging to make sure they are protected in transit.

What method should I use for returns?
We recommend that items are returned to us via courier to make sure they are protected and insured during transit. However, you may return the goods by any secure means, and we request that you contact us at hello@thedharmadoor.com.au in relation to such returns. Please note that we may not accept liability for goods that are not returned via courier.

What happens if I return my item late?
Items should be returned within 14 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of The Dharma Door. Please contact us

How will I be refunded?
Your refund will either be credited to the original purchaser's credit card, or be returned to your Paypal account. We will exclude the cost of return (with the exception of faulty items); we deduct this to cover the cost of return delivery. Please note, due to the varying processing times of individual issuers, card refunds may take up to 10 days to appear in your account.

How do you classify faulty goods?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault becomes apparent within 4 weeks of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same product, subject to availability. Please refer to our Care Instructions for the best way to look after your product.